March 7, 2019
The most popular pickup location in Switzerland is Zurich Airport. Thanks to our partnership with the Airport itself, you can book & collect our products at multiple service & infodesks all over the airport, before and after security, even available for transfer passengers!
The booking and pickup process at the desk takes about 5 minutes, depending on the line in front of the desk.
To save time and to reserve a device in the stock, we strongly recommend to pre-order the WiFi-Device online!
Passengers from outside of Europe, from a Non-Schengen country, usually arrive at Terminal 2 / Arrival 2, all European flights land on Terminal 1 / Arrival 1.
The Service Center, located just above the shopping area and on the same floor as the car rental desks are, is open as long until the last flight of the day has arrived, including a possible delay! In such a case, the Service Center agents wait up to 30 minutes from the moment of the delayed airplane landing has been fully processed.
Service Center – Infodesk
The Service Center offers all Travelers Wifi products and serves as our main pickup location for all pre-orders. Within the Travelers Wifi booking confirmation email, you receive the pickup information needed, including the directions to the Service Center. In case you haven’t booked a device in advance, you can do this directly at the desk.
Located on the landside, above the shopping are, on the same floor as the car rental desks are. Just follow the sign “Service Center”.
From exiting customs at Arrival 1, you walk for about 5 minutes. From exiting customs at Arrival 2, you walk for about 2 minutes.
Opening hours: 06:00 am – 11.30 pm
Switzerland Infodesk Arrival 1
The Switzerland Infodesk located on the landside at Arrival 1, offers all Travelers Wifi products.
It is in around 40 meters distance to the left, when you exit the customs. It is basically just next door.
Opening hours: 07:00 am – 11.30 pm
Switzerland Infodesk Arrival 2
The Switzerland Infodesk located on the landside at Arrival 2, offers all Travelers Wifi products.
It is in around 20 meters distance to the left, when you exit the customs. It is basically just next door.
Opening hours: 05:45 am – 11.30 pm
Airside Center Infodesk – For transfer passengers
The Infodesk on the airside is located on the first floor. This desk is ideal for our transfer passengers.
At the desk you can collect & book the GLOBAL product only.
Opening hours: 06:15 – 1.30 pm, 3.30 pm to 9.00 pm