Terms & Conditions

TERMS & CONDITIONS

Last update: 2018, July

Travelerswifi.com (TRAVELERS WIFI ) is a website operated by Amenity GmbH, a company registered in Switzerland. These Terms & Conditions contain rental conditions, which forms Rental Agreement between you and Amenity GmbH in Aarau, Switzerland as Lessor. By accepting this Terms & Conditions, you accept Rental Agreement conditions and become the Lessee.

1. DESCRIPTION OF SERVICES

TRAVELERS WIFI rents 4G/LTE mobile hotspots (Devices) for the use within Switzerland, Europe and Globally (in covered countries). The included data while the rental duration is unlimited. Each Device can maintain up to 5 to 10 connections. TRAVELERS WIFI reserves the right to interrupt the internet connection in case of malpractice.

2.1 ONLINE BOOKING PROCESS

The following are the main steps to make an online booking:

(1) First Step: Selection of the service. The Lessee selects his/her rental criteria including rental dates, amount of Devices, optional equipment and delivery option (pickup or delivery), type of currency to be charged.

(2) Second Step: The Lessee enters his / her Billing address including First name, Last name, full address, email address, and mobile phone number.

(3) Third Step: Payment details. The Lessee can choose whether to pay with credit card or PayPal. The credit card or PayPal details will be entered.

(4) Fourth Step: The Lessee gets informed about the penalty fees in case of not returning the device, it’s accessories and optional equipment.

(5) Fifth Step: The payment will be executed and the booking will be confirmed.

(6) Sixth Step: The Lessee uploads a copy of his / her passport or ID to finalize the booking. It is a Swiss law legal requirement. Please note that we may request you to send us another copy if you send us a low-quality one.

2.2 CONFIRMATION OF BOOKING

At the end of the booking process, the Lessee will receive a confirmation email containing the details of the reservation.

2.3 TRAVELERS WIFI ENGAGEMENT

TRAVELERS WIFI shall use reasonable endeavors to provide Lessee a quality of service. However, TRAVELERS WIFI does not guarantee that the service (1) won’t be interrupted, (2) furnished on due time, (3) safe or (4) fault-free and (5) would be provided in the uncovered countries.
Risks with respect to regular wear and tear will be assumed by TRAVELERS WIFI, which will promptly repair the damages, which materially impairs the function of the Equipment, and/or replace the Equipment within 48 hours. TRAVELERS WIFI shall provide a refund according to the Refund policy.

3. RESERVATION DETAILS

Booking Date: – We can accept bookings, min. 2 days in advance, depending on the delivery option.
Minimum Rental Duration: – The minimum rental period is 2 days.
Maximum Rental Duration: – The maximum rental period is 365 days.
For longer rental durations, please contact us.

4. ACCEPTANCE OF MOBILE HOTSPOT

The Lessee shall accept the device, charged and ready to use and a fully functional wall charger, USB-cable and optional equipment (if ordered). Complaints on the part of the Lessee with regard to the device and/or the accessories must be reported to the Lessor immediately upon acceptance.

5. LESSEE ENGAGEMENTS

In using the Equipment or Services provided by TRAVELERS WIFI, the Lessee must not engage in any action: – that is abusive, illegal or fraudulent; – that causes the Network to be impaired or damaged; – that modify the purpose of the mobile hotspot
The Lessee shall: Reasonably protect the Equipment against the risk of destruction, damage, and/or loss through, theft, etc.; maintain the Equipment in an orderly and functional state. Not remove any item from it (change or remove the SIM Card).

6. RETURN OF THE MOBILE HOTSPOT

The device, as well as all the accessories and optional equipment listed in the Rental Agreement, must be forwarded in good working order to the Swiss Post or to the pickup location at the time indicated in the Rental Agreement. The Lessee shall be liable for all damages in the event of late return and is also liable for accidental damage. The device and its accessories can be returned by dropping the prepaid box, containing all accessories and optional equipment, into any Swiss post mailbox.
The Lessee can order a return label service (15 CHF).
The Lessee shall send to TRAVELERS WIFI photo proofs of the return of the Device.

7. DELAYED RETURN

If the Device and its accessories are returned more than 1 day late, a further rental day will be charged for every day period or part thereof.

8. EXTENSION OF THE RENTAL PERIOD

An extension of the rental relationship is possible only with the written consent of the Lessor, prior to termination of the ongoing rental relationship. An additional deposit to cover the costs of the extended rental period must be paid. The Lessor is entitled to refuse an extension, without providing reasons therefor. Insofar as the Lessor has agreed to an extension of the rental period, all the provisions of the original Rental Agreement shall continue to apply unchanged, unless something different has been agreed in writing.

9. IDENTIFICATION OF LESSEE

The Swiss telecommunication law requests a copy of the Lessee’s passport or ID. The Lessee accepts that he/she has to upload a copy of his / her passport or ID. The Lessee’s private data is treated highly confidential.

10. RENTAL PRICE

The rental period is calculated per rental day. The first day of rental duration is the day of pickup/delivery; the final day the day of return. All prices are including 8% VAT. The rental price is set out in the Rental Agreement and comprises the use of the Device as listed in the Rental Agreement for the duration agreed as well as any additional fees that have been agreed for optional equipment.

11. METHOD OF PAYMENT

Payment can be made using PayPal and the following Credit card(s), depending on Currency: “Mastercard”, “Visa“, “Discovery”.

12. MODIFICATION/CANCELLATION/REFUND

The Lessee may cancel any order at no charge up to five days prior to the pickup/delivery date.
For the rest of the cancelation periods charges are the following:
Up to three days prior to pickup/delivery date – 20% from the overall order cost;
Up to one day prior to pickup/delivery date – 50% from the overall order cost;
In cases when repairing the damages, which materially impairs the function of the Device, and/or replacing the Device within 48 hours is not possible TRAVELERS WIFI shall provide a partial refund to the Lessee.
The refund shall not be provided in cases when the Lessee has not immediately informed TRAVELERS WIFI about (a) any Device issues or defect; (b) untimely Device delivery; (c) inability/decision not pickup of the Device at the agreed time; (d) an absence of network signal or internet connection; (e) inadequate performance of the mobile hotspot.

For any change, modification and cancellation requests of the booking, the Lessee has to contact TRAVELERS WIFI:
[email protected]
+41 62 55 88 44 2

13. CHARGES FOR LOSS AND DAMAGE

The Lessee is solely responsible for all loss or damage to the equipment during the rental period. In case of a loss or damage, the following amounts will be charged:
Complete loss or damage of the TRAVELERES WIFI box containing the Device and it’s accessories: CHF 180.00
TRAVELERS WIFI Device: CHF 150.00
Sim-Card: CHF 50.00
Battery: CHF 25.00
Wall Charger: CHF 15.00
USB-Cable: CHF 15.00
Wood insert: CHF 20.00
Car charger: CHF 15.00

14. PRIVACY

All data provided by the Lessee during the rental and usage of the TRAVELERS WIFI Device will be protected corresponding to the Swiss Federal Data Protection Act (DPA) and General Data Protection Regulation (GDPR). All customer provided data saved by TRAVELERS WIFI, will be explicitly used for purposes of contractual fulfillment and to inform the customer about products related to their contractual agreement. In this regard, the customer agrees explicitly, that they approve and agree to the mailing of such information, also for marketing purposes and in electronic form, e.g. via email. Revocation of consent may be served at any time but must be made in writing to TRAVELERS WIFI, stating the affected email addresses.
More information on TRAVELERS WIFI privacy is available here.

15. COVERED COUNTRIES

16. INTELECTUAL PROPERTY RIGHTS
All text, graphics, button icons, images (collectively, “Content”), belongs exclusively to Amenity GmbH. The Content is protected by international copyright laws. Travelers Wifi and Travelers Wifi logo are registered trademarks, belongs solely to Amenity GmbH. The use of any of trademarks without Amenity GmbH express written consent is strictly prohibited.

17. LIABILITY
Travelers WIFI shall not be liable:
(a) in cases where Device work is interrupted or limited due to shutdowns or downtimes of public telecommunication or power facilities; or special local conditions (i.e., use of Device in desert or underground);
(b) for any event or circumstances which is beyond the reasonable control of TRAVELERS WIFI and could not be reasonably foreseen and avoided by TRAVELERS WIFI and which results in or causes the inability to perform TRAVELERS WIFI obligations under this Terms & Conditions.

18. JURISDICTION AND APPLICABLE LAW
These Terms & Conditions shall be governed by substantive Swiss law (to the exclusion of the conflict of laws provisions and the United Nations Convention on Contracts for the International Sale
of Goods (CISG) dated 11 April 1980).

Any dispute arising out of or in connection with this Terms & Conditions shall be exclusively
referred to the courts competent for the city of Aarau, Switzerland.

19. LEGAL MENTIONS

TRAVELERS WIFI is provided by Amenity GmbH

Registered office:
amenity GmbH
Aarepark 5a
5000 Aarau, Switzerland
Phone number: +41 (0)62 55 88 44 2
E-Mail: [email protected]

UID: CH-400.4.441.186-2
Swiss VAT number: CHE-247.520.822

The Site and its original content, features, and functionality are owned by Amenity GmbH and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.